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Home > Shipping

Our Home and Commercial Delivery Solutions

Our Free Shipping Policy Includes

Free Shipping applies where ever stated on our site. All items on Wicker Home & Patio Furniture (www.wickerhomepatiofurniture.com) are clearly marked on every item page if Free Shipping is available.

Free Shipping only applies within the continental US (Inland, Mainland) only.

Free Shipping doesn’t apply to returns. Please read our return policy for Returns and Exchanges.

Free Shipping doesn’t apply to exchanges. Please read our return policy for Returns and Exchanges.

If you are located in Alaska or Hawaii and would like to make a purchase, contact us and a sales associate will be happy to get a freight quote for you to determine the shipping cost to your location.

International Shipping Powered by Bongo International Checkout

We have partnered with Bongo International to service our international customers.

At checkout, choose your international destination from the country drop down menu. Once you select your country and attempt to checkout, you will be automatically transferred to Bongo's Secure International Checkout page where you will be provided with international shipping costs as well as duties and taxes for your shipment.

Upon completion of your order, Bongo will charge your credit card for the entire purchase and then re-purchase those items from our site on your behalf. We will ship the goods to Bongo's Global Distribution Facility and they will be forwarded to your international address.

NOTE: All payment, shipping, or return requests should be submitted to Bongo at Support@BongoUS.com



Small Parcel Freight Deliveries



Our preferred Shippers are UPS, FedEx and reserve the right to occasionally use other shipping companies that can provide an alternative delivery solution for a customer within specific region of the country.
Includes any item marked small parcel freight.
Our customers receive the shipment tracking information which is provided after orders are shipped, sent by email to the provided email address which is provided during the time of purchase by the customer.

If multiple small parcel items were ordered, more than one shipping company maybe used and/or shipping maybe upgraded to a truck shipment at no additional charge to the customer and noted in detail at the time of shipping with the updated email alert containing necessary tracking information to stay up to date with the shipment of your order. We reserve the right to change and choose the best possible shipping options per order from our preferred shipping companies.





Standard Motor Freight Deliveries



Threshold is our basic freight delivery service
Trucking company contacts you by phone before making a delivery
Merchandise is delivered to an appropriate dry place nearest to point of access, car port, garage or front porch.





White Glove Deliveries



Our Premium Seamless Home or Commercial Delivery Service
Delivery by appointment arranged by phone
Delivered in doors, room of choice placement
Up to 2 flights of stairs
Unpacking of merchandise
Box and debris removal
If you prefer more assistance and this service is not already offered on any of the item(s) being considered for purchase, contact us to be upgraded to white glove for an additional fee.

Additional White Glove Delivery Services Available but not included in our standard white glove delivery

Assembly





Shipping Disclaimers

Wicker Home & Patio Furniture is committed to providing the highest level of delivery service to our customers by measuring delivery performance. Screening our chosen delivery companies is very important to us and we strive to only use reputable delivery companies with years of experience. Delivery companies who have courteous delivery drivers who value our customers as theirs and are neat in appearance while giving extreme care to the merchandise being delivered keeping our damage ratios at their lowest possible.

We are not able to ship small parcel or truck shipments to a Post Office Box

All truck shipments require inspection for any damages and a signature by the receiving (customer) party or person on their behalf.

All Delivery Dates are "estimated delivery dates" provided by our chosen delivery companies and are always subject to change per the chosen shipping company's schedule and operating procedures. Busy seasons, road and weather conditions can cause a estimated delivery date to change. Our chosen delivery companies are separate entities and are not owned or operated by Wicker Home & Patio Furniture. We have do not have the decision making ability to change their operating schedules or business operating procedures.

If you have received damaged item(s), please contact Wicker Home & Patio Furniture by email or phone (800) 859-5944 within 2 days from date of delivery to make the necessary arrangements for new item(s) to be reshipped and the damaged item(s) to be picked up AT NO EXPENSE TO OUR CUSTOMER.

Receiving your order when receiving any item via a freight company, taking the time to inspect a delivery with driver present helps narrow down the possibilities of how an item became damaged. When an item is clearly too damaged it may be better to not accept the item, noting this on the bill of lading and allowing the freight or small package delivery company to keep possession of the item(s). However, some occasions, only the packaging may be damaged while the item(s) maybe safe and secure within the packaging. Noting any damage to the packaging or merchandise on the bill of lading with the delivery driver present helps Wicker Home & Patio Furniture recover the damage claims from the shipping company and ensure that our customer receives prompt compensation or complete replacement of any damaged items that were noted on the driver's bill of lading. Customer maybe responsible to file their own claim "IF" any damaged items are not noted on the delivery ticket at the time of the delivery. Defective material or poor workmanship are subject to the manufacturer's warranty.

Any questions about the content provided or for questions that may have not been answered here, please contact us and we would be happy to assist however we can.