We want our customers to be completely satisfied with their purchase. Additionally, we being consumers ourselves understand that sometimes things don’t work out as we thought they would. Should this happen to you, we do offer a 10 day money back return authorization number which is the agreement between you and us for your return. Please review the information below for returning merchandise.
Request a Return
Contact us within 10 days from the date of receiving your order either by email or phone to request a return. So that we can authenticate your order, please have your order number or copy of your order available.
Merchandise must have a authorization number provided by us which designates the correct warehouse for all returns to receive a credit. Receiving a item at our main offices or at the wrong warehouse will result in additional shipping and handling fees.
Item(s) must be in resalable condition.
Item(s) need to be returned in the original box and packed securely to avoid any damages while shipping your order back to us.
For a prompt credit, please include a copy of your receipt with your return, along with your authorization number.
As soon as your order has been returned back to us and the resalable condition has been verified, we will promptly issue you a refund less the original shipping charges that occurred and any return shipping charges that may occur on our behalf should we provide a return shipping service to you.
Disclaimer: The terms of our Free Shipping Policy is voided with any returns. Customer should be expected to pay for all shipping charges which include the cost of returning the item(s) and the original shipping charges. Please be aware, items that ship by truck can be expensive to ship. Furniture items are subject to restocking and handling fees.
We are happy to do exchanges, however due to shipping charges this can be expensive depending on the size of the item. Please note, shipping charges are based on dimensional weight as well as dry weight. Customer is liable for the return shipping charges same as with any return. The exchanged item is subject to new shipping charges. Our Free Shipping Policy is for the original item sent per the original order, where as the original items were shipped and the original order was then made complete.
Non Stocking Items, Special Orders
Because of the nature of Non stocking items, these orders are considered special orders and cannot be returned. Please note per our terms of sale, we will charge your credit card 50% of the total order amount due as a deposit and bill the remainder of the amount owed for the order once your order ships. Please note, non stocking items are not returnable.
Furniture, Cushions, Fabrics and Truck Shipments
Furniture and any furniture that require cushions and fabrics are subject to a 20% restocking fee, plus any shipping charges that have occurred. Shipping charges that apply included the original shipping charges along with any charges that would occur if we should provide a return shipping service. Please note, shipping charges for large furniture items, whole seating sets, require truck shipping services and the costs are much higher than shipping an item using small parcel freight.
Please note that some furniture that is purchased with a custom finish (color) is non returnable. This would include any color that is not a standard stocking color. Returning furniture in a standard stocking color is subject to expensive restocking fees; handling fees which included labor costs to return an item, labor costs to ship original order, labor for any cushions that were made as result of your order and any materials used. Original shipping costs to your location and shipping costs from your location if we provide a return shipping service to you.
Your Order Arrived Damaged
While everything possible is done to protect your order, from over packing to providing the best shipping service, these things tend to happen from time to time. However, it is not the end of the world and prompt action and attention is taken to make the situation as stress free as possible for our customers.
Contact customer service within 24 hours by phone or email to let us know what has happened.
You will be asked to provide pictures so that we can make a claim with the trucking company.
We will promptly make arrangements to have the replaced item(s) shipped and the damaged item(s) to be picked up AT NO EXPENSE TO OUR CUSTOMER.
Important Shipping Disclaimer
All truck shipments require a full inspection of the item(s) being delivered and a signature by the receiving customer.
When receiving a delivery from a Trucking Company, Please take the time to inspect your order to make sure there is no damages before the trucking company (driver) leaves your premises. If you should happen to spot any damages, please make note of it on the delivery papers with the driver present so that the damages can be validated by the trucking company. This helps us with any claims made against the trucking company for any damages to the merchandise that occurred during transit or during the delivery at your location.
For any damages “Not Noted” on the delivery paper work, the customer shall be liable to file a claim with the trucking company on his/her own behalf.
Cancel Your Order
We completely understand that something may have come up after you have placed your order and need to make a cancellation. This is easily done if the production process has not already begun and if the order has not already shipped. The problem with cancellations after your order has begun production or shipped is the labor, materials and shipping costs involved. Any order that requires cushions and is ready to ship is subject to a 20% restocking fee for cancellation requests before shipping. Any order that is a non stocking item and/or is actually produced (made to order) after your order is placed and has begun the production phase cannot be cancelled. Because of the nature of our products, cancellations can waste valuable production time and labor costs. We charge a 50% non refundable deposit on all orders that are special ordered and that are made to order and require a painted finish and/or the making of the cushions before shipping.